Help & FAQs

As for the service life of the filter cartridge, there is no exact time to tell customers when to change the filter, all the specification data of the flow capacity that is listed on the sticker is based on actual test from laboratory and it’s provided water. The feed water quality is very much different for different users, some use with municipal tap water and some with well water. The replacement frequency listed on each product description is for references use, which will be influenced by your water quality and the volume of water you use every day.

Here are some suggestions to judge if it’s time to change the filter:

1. The taste:if you feel the taste of the water have a big difference, then it’s time to change.
2. Water flow:the carbon has the highest precision of 0.5 micron, 10 times higher than most of the other brands with similar product, if your water is getting too bad, it means the carbon is blocked because your water has many small particles and VOCs.

You will need to know that the performance of a water filter is decreasing by daily usage and will finally get exhausted, so Frizzlife will suggest every user to change filter more often to get the best water.

We are honest water solution provider and will never advertise 3-5 years service life. Also, users shall never believe if other vendor claim such a long service life, it’s only possible if you really don’t use water that often.

TDS is not a professional way to test the water quality, TDS means total dissolved solids. For example if you put a very little salt(NaCl) into the water and test the TDS, you will find the result is dramatically high. Same thing, if your water is full of minerals, the TDS is very high too.

The MP99, MK99, SP99 or SK99 doesn’t remove any of the minerals from water, it only stops heavy metals such as Lead, Mercury, Cadmium, and it removes the chlorine from water to a great extent, and the carbon is bacteria static.

TDS meter testing method is widely used in reverse osmosis system, since RO filter system also removes minerals from water. If a RO membrane doesn’t have a good performance, the TDS will be relatively high. And if TDS is getting much higher, means it’s time to change the RO membrane.

So please do not use TDS to test any water except Reverse Osmosis System, because the result is meaningless.

TDS is not a professional way to test the water quality, TDS means total dissolved solids. For example if you put a very little salt(NaCl) into the water and test the TDS, you will find the result is dramatically high. Same thing, if your water is full of minerals, the TDS is very high too.

The MP99, MK99, SP99 or SK99 doesn’t remove any of the minerals from water, it only stops heavy metals such as Lead, Mercury, Cadmium, and it removes the chlorine from water to a great extent, and the carbon is bacteria static.

TDS meter testing method is widely used in reverse osmosis system, since RO filter system also removes minerals from water. If a RO membrane doesn’t have a good performance, the TDS will be relatively high. And if TDS is getting much higher, means it’s time to change the RO membrane.

So please do not use TDS to test any water except Reverse Osmosis System, because the result is meaningless.

This filter should be used in conjunction with municipally treated drinking water or water that has been properly disinfected prior use.

The water filter cartridge is manufactured with 0.5micron carbon(top rate ) that will get easily clogged up by any type of dirt or settlement from a well.

Of course you can.If you would like your refrigerator or ice maker to have clean and safe water from Frizzlife filter system, we also have icemaker kit avilable on our online store.

For counter top thicker than 1.5 inch(3.8cm), please contact us at: support@frizzlife.com to claim for longer stem.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We offer international shipping to most countries including the United States, Canada, Australia, Germany and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

All Frizzlife orders have a handling time before the order can ship from our warehouse. For most items, we will make shipment in 24 hours. Unless the weekend or holiday, we will make the delivery on the first available business day. Any special handling times will be noted in the item description.

If several orders are placed on same day and same address, these orders will be held to ship together. If you have any demand, (i.e., changing address /items, or canceling order) please email us in handling time.

For USA, there is no shipping charges for order over $25. For order below $25, the shipping charge is $5 for each order. 

For bulk order over $1000, the shipping charge depends on some factors (i.e., countries, products weight), Please email us for details.

Yes, You can return the product. Our return policy lasts for 30 days.

If it's over 30 days, unfortunately we can’t offer you a refund or exchange. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@frizzlife.com. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@frizzlife.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.